Bubble Bekkie Advertising (PTY) Ltd

Company Registration Number: 2020/927354/07
Last Updated: 25 August 2026

By requesting, purchasing, approving or engaging any product or service from Bubble Bekkie Advertising (PTY) Ltd, the client acknowledges and agrees to these Terms and Conditions. These Terms and Conditions apply to all services unless a separate written agreement states otherwise.

1. INTRODUCTION

1.1 VAT Status

Bubble Bekkie Advertising (PTY) Ltd is not VAT registered. Prices are therefore not subject to VAT unless otherwise stated.

1.2 No Guaranteed Results

Bubble Bekkie Advertising provides professional digital marketing, website, SEO, advertising, branding, design and related services.

Marketing results depend on factors outside the Agency’s direct control, including competition, market conditions, customer behaviour, advertising budgets, search engine algorithms, social media algorithms, platform policies and third-party systems.

The Agency does not guarantee specific rankings, leads, sales, conversions, website traffic, engagement, reach, advertising results or revenue.

1.3 Client Cooperation

The client is responsible for providing accurate information, content, images, approvals, access and other materials reasonably required to perform the agreed services.

Delays caused by the client, including delayed content, approvals, payments or access, may affect the project timeline.

1.4 Authorised Client

Services are provided to the registered client or authorised representative unless otherwise agreed in writing.

Only an authorised person may provide instructions, approve work or request changes on behalf of the client.

1.5 Professional Services

The Agency provides services according to the agreed scope of work.

The Agency is not responsible for losses, interruptions, technical failures or performance issues caused by third-party platforms, hosting providers, domain registrars, website software, plugins, previous developers, external agencies, client actions or circumstances outside the Agency’s reasonable control.

2. GOVERNING LAW

These Terms and Conditions are governed by the laws of the Republic of South Africa.

Where appropriate, the parties will attempt to resolve disputes through communication and good-faith negotiation before formal legal proceedings.

Nothing in these Terms and Conditions is intended to remove or limit any legal right or obligation that cannot lawfully be excluded under South African law.

3. QUOTATIONS

3.1 Quotation Validity

All quotations issued by Bubble Bekkie Advertising are valid for 3 calendar days from the date of issue unless otherwise stated in writing.

Once a quotation expires, pricing, availability, project timelines and other conditions may be reviewed and a new quotation may be required.

3.2 Quotations Are Based on Scope

A quotation is based on the information available to the Agency at the time it is prepared.

Where additional technical requirements, functionality, development work, repairs or third-party costs are discovered after work begins, the Agency may issue a revised quotation or additional quotation before undertaking that additional work.

3.3 Existing Websites

A detailed quotation for work on an existing website, online store, website backend, hosting environment or third-party website system may require a Technical Audit Report before the quotation is prepared.

The Agency cannot accurately price technical work without first understanding the existing system and determining what has already been implemented, what is functional, what is incomplete and what work is required.

3.4 No Free Technical Audits or Detailed Technical Quotations

Technical audits, backend investigations, website inspections, technical assessments and detailed quotations requiring investigation of an existing website are not provided free of charge.

Where a technical assessment is required, the applicable R2,500 Technical Audit Report fee must be paid before the assessment is performed.

General enquiries and standard pricing information do not constitute a technical audit or detailed project quotation.

4. TECHNICAL AUDIT REPORT

4.1 Purpose of the Technical Audit

The Technical Audit Report is a paid professional assessment used where Bubble Bekkie Advertising needs to inspect an existing website or digital system before determining the work and cost involved.

The audit may identify:

Existing website structure.
Website functionality.
Existing design implementation.
Technical issues.
Website speed issues.
SEO issues.
Mobile responsiveness.
Existing plugins and integrations.
Website configuration.
Existing development work.
Missing functionality.
Required updates.
Potential compatibility issues.
Work required to achieve the client’s requested outcome.

4.2 Technical Audit Fee

The Technical Audit Report fee is R2,500 unless otherwise stated in writing.

The fee must be paid and cleared before the Agency performs the audit.

4.3 Backend Access

After payment of the Technical Audit Report fee, the client must provide appropriate authorised backend access where such access is reasonably required to perform the assessment.

The Agency may require administrator, editor, developer or another appropriate level of access depending on the website and the work being assessed.

4.4 No Unnecessary Access

Bubble Bekkie Advertising does not require clients to provide unnecessary access.

Where possible, clients should create a dedicated user account for the Agency rather than providing personal passwords.

4.5 Audit Fee Is Earned

The Technical Audit Report fee pays for the Agency’s professional time and technical assessment.

If the client decides not to proceed with the recommended work after receiving the audit and quotation, the R2,500 audit fee remains payable and is not automatically refundable.

4.6 Audit Fee Credit

If the client accepts the resulting quotation and proceeds with the full quoted project, Bubble Bekkie Advertising may credit the R2,500 Technical Audit Report fee against the project cost where this is specifically stated in the quotation.

The audit fee does not automatically become a deposit or project payment unless the quotation expressly states that the fee will be credited.

5. EXISTING WEBSITE HOSTING AND BACKEND ACCESS

5.1 No Hosting Transfer Required

Clients are not required to move their website, domain or hosting to Bubble Bekkie Advertising in order to receive website-related services.

Where technically possible, Bubble Bekkie Advertising can work directly on the client’s existing website backend and existing hosting environment.

5.2 Existing Hosting Providers

The client’s website may remain hosted with its current hosting provider.

The Agency does not require hosting migration merely because the Agency is performing website maintenance, development, optimisation or other website-related work.

5.3 Hosting Migration May Be Recommended

Bubble Bekkie Advertising may recommend hosting migration where the existing hosting environment is:

Technically unsuitable.
Insecure.
Unreliable.
Incompatible with the required work.
Too restrictive for the required functionality.
Causing performance problems.
Preventing the Agency from safely completing the agreed work.

Any hosting migration will be discussed with the client and will not be performed without the client’s approval.

5.4 Previous Developers

The Agency is not responsible for technical problems caused by previous developers, designers, hosting providers, plugins, themes, custom code, third-party integrations or other external parties.

Where such problems require additional work, the additional work may be quoted separately.

6. PAYMENT TERMS

6.1 Prepayment

All services are strictly prepaid unless otherwise agreed in writing.

No project work will commence until the required payment has cleared.

6.2 Invoice Validity

Invoices are valid for 3 calendar days unless otherwise stated in writing.

An expired invoice may be cancelled and reissued at the Agency’s discretion.

6.3 Payment Methods

Bubble Bekkie Advertising accepts payment by Electronic Funds Transfer (EFT) or bank transfer into the business bank account specified on the invoice.

Payment must be made using the invoice reference provided to ensure that the payment can be correctly identified and allocated to the client’s account.

The client is responsible for ensuring that the full invoiced amount is paid and that the funds have cleared before work commences.

Proof of payment may be requested, but the submission of proof of payment does not constitute confirmation that funds have cleared.

6.4 No Work Before Payment

The Agency is not required to commence work, reserve production capacity, purchase materials, begin development or provide deliverables before the required payment has cleared.

7. LATE PAYMENTS

Where an invoice becomes overdue:

A R250 administration fee may be charged per overdue invoice.
Interest of up to 2% per month may be charged on overdue amounts where legally permissible.
Services may be suspended until outstanding amounts are settled.
Recovery and legal costs may be charged where legally recoverable.

8. WEBSITE DESIGN AND DEVELOPMENT

8.1 Website Projects

Website projects are developed according to the agreed quotation and scope.

The client is responsible for supplying required business information, content, images, branding and other materials.

8.2 Project Timeline

Standard website projects may take approximately 7 to 10 business days after payment has cleared and all required client content has been received.

Complex projects may require longer timelines.

8.3 Client Delays

The Agency is not responsible for delays caused by:

Missing content.
Late approvals.
Delayed payments.
Delayed backend access.
Client-requested changes.
Third-party providers.
Domain or hosting issues.
Technical problems inherited from previous developers.

8.4 Additional Functionality

Functionality not included in the original quotation may require an additional quotation.

9. WEBSITE MAINTENANCE AND WORK ON EXISTING WEBSITES

When Bubble Bekkie Advertising works on an existing website, the Agency will work within the agreed scope.

Existing websites may contain technical problems that are not immediately visible.

The Agency may identify additional issues during development.

Where additional work is required, the client will be informed and the additional work may require a separate quotation.

The Agency is not responsible for unrelated defects that existed before the Agency commenced work.

10. SEO SERVICES

SEO services may include:

Technical SEO.
Keyword research.
Metadata optimisation.
Website structure optimisation.
Website speed optimisation.
XML sitemap configuration.
Search Console support.
Local SEO.
Google Business Profile optimisation.
Search visibility improvements.

SEO rankings are not guaranteed.

Google and other search engines control their own algorithms, indexing systems and ranking processes.

Changes made by search engines may affect website rankings and visibility.

11. GOOGLE BUSINESS PROFILE AND LOCAL SEO

Google Business Profile services may include profile optimisation, business information updates, category recommendations, local search optimisation and related support.

Google controls the Google Business Profile platform.

Bubble Bekkie Advertising cannot guarantee specific Google Maps positions, local rankings, reviews or search results.

The client remains responsible for ensuring that business information supplied to the Agency is accurate.

12. MARKETING AND SOCIAL MEDIA SERVICES

Marketing and social media services are provided according to the selected package or quotation.

Services may include:

Social media management.
Facebook marketing.
Instagram marketing.
Content creation.
Social media graphics.
Content scheduling.
Audience engagement.
Advertising campaign management.
Google Ads management.
Campaign reporting.

Monthly services are prepaid.

Advertising budgets are separate unless the applicable package expressly states that an advertising allowance is included.

13. ADVERTISING MANAGEMENT AND MEDIA SPEND

13.1 Management Fees

Advertising management fees cover services such as strategy, campaign setup, campaign management, optimisation, monitoring, reporting and creative direction according to the agreed package.

13.2 Advertising Budget

Advertising spend paid to third-party platforms is separate from the Agency’s management fee unless specifically included in the package.

13.3 No Guaranteed Results

No specific advertising results are guaranteed.

Campaign performance depends on budget, competition, audience behaviour, creative quality, platform algorithms, market conditions and other factors.

14. BOOSTED POSTS AND ADVERTISING CAMPAIGNS

Where a package specifically includes a boost or advertising allowance, the applicable allowance will be stated in the product description or quotation.

Any included advertising allowance is subject to the specific terms of the selected package.

Advertising spend is subject to the relevant third-party platform’s billing and advertising policies.

Once advertising spend has been processed or consumed by the platform, the Agency cannot guarantee a refund of that amount.

15. INTELLECTUAL PROPERTY

Bubble Bekkie Advertising retains ownership of its proprietary:

Workflows.
Methodologies.
Internal systems.
Templates.
Strategic frameworks.
Campaign structures.
Operational processes.
Internal reporting systems.
Supplier relationships.
Internal business processes.

Client-owned branding, photographs, content, trademarks and other materials remain the property of the client or their respective owners.

The client receives the agreed deliverables specified in the quotation.

16. THIRD-PARTY PLATFORMS

The Agency may use third-party platforms and services including hosting providers, domain registrars, website platforms, payment gateways, Google, Meta and other technology providers.

The Agency cannot guarantee uninterrupted operation of third-party systems.

The Agency is not responsible for:

Third-party outages.
Platform policy changes.
Algorithm changes.
Account restrictions.
Third-party billing problems.
Plugin failures.
Hosting failures.
Domain problems.
Software updates.
Third-party security incidents.

17. THIRD-PARTY INTERFERENCE

The Agency may suspend or terminate work where unauthorised third parties interfere with an active project or managed service.

This may include:

Unauthorised website changes.
Third-party developers changing the website.
External agencies changing advertising campaigns.
Conflicting instructions.
Unauthorised changes to marketing systems.
Client employees or contractors changing agreed configurations.

Additional work caused by third-party interference may be billed separately.

18. PRINTING SERVICES

Printing services may include:

Business cards.
PVC cards.
Loyalty cards.
Product labels.
Sticker labels.
Round labels.
3D sticker printing.
Fence banners.

Printing is subject to the applicable product specifications, quantities, materials and production requirements.

18.1 Artwork Approval

The client is responsible for checking and approving artwork before production.

Once artwork has been approved for production, changes may require additional charges.

18.2 Production

Estimated production times will be provided according to the selected product.

Production timelines may vary depending on material availability, production requirements, artwork approval and supplier schedules.

18.3 Delivery

Courier and PUDO delivery services are subject to the relevant courier provider’s terms and delivery timelines.

19. DESIGN SERVICES

Design services are provided according to the agreed scope.

Unless otherwise stated, one revision round may be included.

Additional revisions, redesigns or changes outside the original brief may be charged separately.

20. CONSULTATIONS AND PROFESSIONAL ADVICE

Bubble Bekkie Advertising does not provide free consultations.

Consultations, strategy sessions, technical discussions and professional advisory sessions outside an active paid service may be charged at R750 per hour, payable in advance.

A consultation does not include implementation, website development, design, advertising management, technical auditing or other services unless specifically agreed.

Where a detailed technical investigation is required, the R2,500 Technical Audit Report applies.

21. CLIENT ACCESS AND SECURITY

The client confirms that they have the legal authority to provide access to any website, account, platform or digital property supplied to Bubble Bekkie Advertising.

Clients should provide appropriate access only for the services being performed.

Where possible, the Agency recommends the use of dedicated user accounts rather than sharing personal passwords.

The Agency may refuse access methods that create unreasonable security risks.

22. CLIENT, THIRD-PARTY AND SHARED ACCOUNT DISCLAIMER

The Agency is not responsible for actions performed by persons or companies outside its control, including:

Client employees.
Previous developers.
External developers.
Other marketing agencies.
Freelancers.
Hosting providers.
Unauthorised users.
Third-party advertising managers.

This includes unauthorised changes, advertising activity, website changes, content changes, security issues and other actions affecting the client’s digital assets.

23. CAMPAIGNS, COMPETITIONS AND THIRD-PARTY PRIZES

Where Bubble Bekkie Advertising assists with promotional campaigns, competitions or prize-based marketing, the Agency acts as a marketing service provider unless otherwise agreed in writing.

The Agency is not automatically the organiser, sponsor or provider of third-party prizes.

Third-party providers remain responsible for their own products, services, bookings, vouchers or prizes.

The Agency is not responsible for third-party non-performance, cancellations, fulfilment failures or disputes.

24. DELIVERY AND REFUNDS

Because many services involve professional time, custom development, design, digital services or third-party costs, refunds are subject to the nature of the service, the agreed scope and applicable South African law.

Completed professional services, completed technical audits, consumed advertising spend, customised design work, printing already produced and other costs already incurred are not automatically refundable.

Where applicable, any cancellation or refund will be assessed according to the specific service agreement and applicable law.

25. LIABILITY

The Agency will perform services with reasonable professional care and skill.

Subject to applicable law, the Agency’s liability is limited to the amount paid for the specific service giving rise to the claim.

The Agency is not liable for indirect or consequential losses arising from third-party platforms, hosting providers, search engines, social media platforms, advertising platforms, client actions, previous developers, technical failures outside the Agency’s control or market conditions.

Nothing in these Terms and Conditions excludes liability that cannot legally be excluded under South African law.

26. TERMINATION

26.1 Monthly Services

Ongoing monthly services require 30 days’ written notice unless otherwise stated in the applicable agreement.

26.2 Project-Based Services

Project-based services may require 5 business days’ written notice, subject to the applicable quotation or agreement.

26.3 Outstanding Amounts

Termination does not cancel outstanding amounts already due.

The client remains responsible for approved work, completed work, non-refundable third-party costs and other amounts legally payable.

27. POPIA AND PRIVACY

Bubble Bekkie Advertising respects applicable privacy legislation, including the Protection of Personal Information Act where applicable.

Client information will be handled responsibly and will not knowingly be disclosed to unauthorised parties except where required by law or reasonably necessary to provide the agreed services.

Clients are responsible for ensuring that information supplied to the Agency may lawfully be processed.

28. WEBSITE BACKUP AND EXISTING SYSTEM RISKS

Where the Agency works on an existing website, the Agency may recommend that the client obtain an appropriate backup before significant changes are made.

Where technically possible, the Agency may create or request a backup before undertaking substantial work.

However, the Agency cannot guarantee the integrity, availability or recoverability of backups controlled by third-party hosting providers or existing website systems.

The client acknowledges that websites developed or modified by previous developers may contain unknown technical issues.

29. CLIENT APPROVAL

The client’s written, electronic or otherwise recorded approval of a quotation, design, artwork, content, campaign or project constitutes authorisation for the Agency to proceed according to the approved scope.

The client is responsible for reviewing information supplied for approval.

30. AMENDMENTS TO THESE TERMS

Bubble Bekkie Advertising may update these Terms and Conditions from time to time.

The applicable version will be the version governing the client’s engagement, subject to applicable law.

Continued use of ongoing services following notification of material changes may constitute acceptance of the updated terms where legally permissible.

31. CONTACT DETAILS

Bubble Bekkie Advertising (PTY) Ltd
Company Registration Number: 2020/927354/07

Email: info@bubblebekkie.co.za
Phone: +27 82 947 2410
Website: www.bubblebekkie.co.za