Frequently Asked Questions Bubble Bekkie

1. Do I need to pay upfront?

Yes. All services are strictly prepaid. Full payment confirms your booking and allows work to begin. We accept secure payments via PayFast, Yoco, approved PayFast financing options such as MobiCred, and direct EFT where applicable.

This aligns with Section 3 of our Terms and Conditions.

2. How long will my website take?

Most websites are completed within 7–10 business days once payment has cleared and all required content has been provided by the client.

Timelines depend on client cooperation as outlined in our Terms and Conditions.

3. What if I don’t like the first design?

One revision round is included unless otherwise stated. A revision refers to minor adjustments only. Full redesigns, scope changes, or repeated revisions are billed separately.

This is governed under Section 4 of our Terms and Conditions.

4. Do you give backend access to websites?

No. Backend access is not included unless explicitly agreed in writing.

This is to protect system security, prevent unauthorised changes, and avoid technical risks caused by third-party interference.

This aligns with Section 5 of our Terms and Conditions.

5. Do you provide advertising account access, invoices, or internal systems?

No.

Advertising services may be managed through Bubble Bekkie Advertising-managed systems, accounts, and structured advertising environments.

Clients receive a managed advertising service only and do not receive ownership or control of internal systems, campaign structures, operational workflows, or proprietary methods used to deliver services.

Access to Meta Business Manager, Google Ads accounts, backend dashboards, campaign structures, optimisation methods, supplier invoices, internal billing records, or operational documentation is not included unless explicitly agreed in writing.

Advertising budgets may include platform fees, taxes, and optimisation costs as part of normal platform delivery.

This is governed under Sections 4.2, 4.3, 4.4, and 4.6 of our Terms and Conditions.

6. What happens if you don’t deliver on time?

If a delay is caused directly by Bubble Bekkie Advertising (excluding client delays, approvals, or late submissions), the project will be completed without additional cost under our Completion Guarantee.

This aligns with Section 6 of our Terms and Conditions.

7. Do you offer refunds?

Refunds are not standard due to the custom nature of all services.

Advertising spend, including boosted posts, Meta ads, Google ads, and other paid media budgets, is strictly non-refundable once allocated or processed by third-party platforms.

This aligns with Section 4.3 of our Terms and Conditions.

8. How do I know my payment is safe?

All payments are processed securely via PayFast, Yoco, or approved EFT methods. Payment provider protections apply according to their own terms.

9. Do you design affordable websites?

Yes. Website packages are structured for affordability while including professional design, mobile optimisation, and hosting solutions.

10. Do you manage social media pages?

Yes. We manage Facebook, Instagram, and LinkedIn pages. All packages include content creation, scheduling, posting, and strategy.

All services are prepaid monthly in line with our Terms.

11. Can you guarantee followers, leads, or sales?

No.

Results depend on industry, competition, audience behaviour, budgets, and platform algorithms.

We guarantee professional execution and structured strategy only, not outcomes.

This aligns with Section 1 of our Terms and Conditions.

12. Do you design logos and branding?

Yes. We design logos, business cards, stickers, flyers, banners, signage, and other branded materials.

One revision round is included unless otherwise stated. Additional revisions are billable.

13. Do you also do printing?

Yes. We provide professional printing services including business cards, stickers, banners, and branded materials.

Standard turnaround:
• Design and proofing: 3–5 business days
• Production: up to 21 business days
• Courier: 3–5 business days nationwide

14. Do you work with international clients?

Yes. We work with both South African and international clients.

15. Do I need to be tech-savvy?

No. We handle the technical implementation. Clients are guided in a simple and practical way where needed.

16. Do you offer consultations?

Yes. Initial consultations for new clients are free.

All additional consultations, strategy, research, advisory, or support requests are billed at R750 per hour or part thereof, payable in advance.

This aligns with Section 9 of our Terms.

17. Can a third party, consultant, or “IT person” contact you on my behalf?

No.

We only engage with the registered account holder.

Third parties, including managers, employees, consultants, freelancers, or external advisors, are not authorised unless formally approved in writing.

This aligns with Section 10 of our Terms and Conditions.

18. Can I ask questions via WhatsApp or email?

Support related to active services is included.

Any additional advice, strategy input, explanations, pricing discussions, research, or external queries outside scope are billable at R750 per hour, payable in advance.

19. Do your reports include training or step-by-step fixes?

No.

Reports include performance summaries, insights, and recommendations only.

Implementation, training, or operational guidance is not included unless separately quoted.

20. Where can I find your full Terms and Conditions?

Our full Terms and Conditions are available on our website and form part of the full service agreement.

This FAQ must always be read together with the Terms and Conditions.