Strict Returns Policy for South African digital marketing, website design, graphic design, and custom printing services by Bubble Bekkie Advertising. No refunds once work begins; reprints only for confirmed printing or courier issues. Contact us for refund requests.
Last Updated: 31 May 2025
Welcome to Bubble Bekkie Advertising (PTY) Ltd, your trusted provider of digital marketing, website design, graphic design, and custom printing services in South Africa. This Returns Policy explains our strict no-refund policy for services once work begins, in compliance with South African law, and details our reprint policy for printing products.
1. General Returns and Refund Policy
At Bubble Bekkie Advertising, we deliver customised digital marketing, website, and graphic design services tailored to each client’s needs. Due to the bespoke nature of our work:
No refunds will be issued after project commencement or service delivery, except in cases of contract breach or failure to deliver agreed services.
2. No Refunds on Digital Marketing, Website, and Graphic Design Services
Our digital marketing campaigns, SEO, website designs, and graphic design services require expert input and upfront investment:
All such services are non-refundable once started.
Clients are encouraged to communicate regularly during projects to ensure satisfaction.
3. Custom Printing Returns and Reprints
For custom printed products such as banners, signage, decals, and large-format prints:
Refunds are not provided once production starts.
Reprints will be issued only if print defects or courier damage occur, reported within 48 hours of delivery.
Deliveries use The Courier Guy, with estimated transit times of 3–5 business days after production.
4. Refund Request Process
To request a refund due to breach of contract or significant service failure:
Contact us at [email protected] or 082 947 2410 within 7 days of service delivery.
Provide details and any supporting evidence.
We will review and respond based on your contract and this policy.
5. Non-Refundable Fees
The following fees are always non-refundable:
Setup fees for marketing campaigns
Paid boosted social media post fees
Deposits or fees for services already performed or delivered
6. Service Cancellations
Written cancellation notice is required before service starts.
Charges may apply for work already completed if cancellation occurs after commencement.
7. Policy Updates
We reserve the right to update this Returns Policy and will post changes here with an updated “Last Updated” date.
Contact Us
For returns or refund questions:
📧 [email protected]
📞 082 947 2410
📍 46 Main Street, Villiers, Free State, South Africa
